|Let's hope the next unit is NEW and not another refurb!|
He walked me through the whole reset six times routine and... you guessed it... I still had lines. So, I put BOTH units in the box I just received, wrapped them up tightly and am headed to the post office this afternoon to make sure that they get back to B&N safe and sound. And my THIRD unit is on it's way. I still love the Nook. I'm not giving up! Let's just hope this one's the keeper!